The Business Development Manager (BDM) is a senior, revenue-critical role, established to drive the company 2026 growth agenda. The BDM will function as the primary architect of commercial expansion, translating the company strategic ambition into measurable business outcomes.

This role exists to:

▪ Deliver 20% year-on-year revenue growth in alignment with the 2026 Strategic Plan

▪ Acquire a minimum of 15 new clients from target sectors — Mining, Oil, Gas, and high-volume logistics

▪ Lead geographic expansion efforts into Zambia (Tunduma corridor) and Dubai (international positioning)

▪ Build and manage high-value strategic partnerships with clients, regulators, and international logistics networks

▪ Position the company as East Africa most trusted and innovative customs clearing partner

The BDM will operate at the intersection of strategy, sales, and client relations — reporting directly to the Managing Director / COO and serving as a key contributor to company executive growth narrative.

 Business Growth & Revenue Generation

▪ Own and drive execution of annual business development strategy, with full accountability for revenue targets

▪ Deliver a minimum 20% year-on-year growth in company revenue through new client acquisition and wallet share expansion

▪ Build and manage a structured sales pipeline: prospect, qualify, pitch, negotiate, and close high-value commercial deals

▪ Achieve a target of 15+ new client accounts per fiscal year across priority sectors

▪ Develop and implement a client tiering model to prioritize high-value, high-growth opportunities

▪ Present monthly revenue forecasts and pipeline updates to the Managing Director / COO

Market Development Sector Focus

▪ Lead market intelligence activities to map competitive dynamics, emerging trade corridors, and unmet client needs

▪ Develop targeted go-to-market strategies for priority sectors including Mining, Oil & Gas, Manufacturing, and Retail Imports

▪ Identify and penetrate high-value logistics corridors connecting Tanzania to regional trade hubs

▪ Maintain a current view of customs and trade policy changes, and translate them into commercial positioning for 

▪ Conduct structured competitor analysis and use insights to refine competitive differentiation

Strategic Partnerships

▪ Identify, develop, and formalize partnerships with key clients, freight forwarders, agents, and logistics providers

▪ Build and maintain productive relationships with Tanzania Revenue Authority (TRA), Tanzania Ports Authority (TPA), and relevant regulatory bodies

▪ Establish referral and collaboration frameworks with international logistics players

▪ Lead relationship development for the company Dubai office to support international trade positioning

▪ Support investor relations and represent company commercial interests in formal business forums and industry associations

Geographic Expansion Support

▪ Support the establishment and commercialization of the company Zambia operations at the Tunduma border corridor

▪ Develop business pipelines for clients operating across the Northern Corridor (Tanzania–Zambia–DRC route)

▪ Identify cross-border trade opportunities and structure appropriate service offerings for each geography

▪ Collaborate with the Dubai office to attract East African diaspora and Middle Eastern businesses requiring East African customs solutions

▪ Map prospective clients in new geographies and develop targeted outreach strategies

Client Relationship Management

▪ Serve as the primary relationship owner for top-tier and strategic client accounts

▪ Ensure client satisfaction through regular account reviews, feedback collection, and responsive issue resolution

▪ Implement structured client retention strategies to maintain a retention rate above 90%

▪ Develop value-added propositions for existing clients to increase service adoption and revenue per account

▪ Position the company as a premium, long-term partner — not just a transactional service provider

Value Proposition Marketing

▪ Refine and operationalize value proposition for each target sector and client segment

▪ Develop compelling proposals, capability statements, presentations, and pitch decks for high-value opportunities

▪ Collaborate with leadership to produce thought leadership content, case studies, and market positioning materials

▪ Support the execution of structured marketing activities aligned with the 2026 Strategic Plan

▪ Represent the company at trade events, industry conferences, and government forums to enhance brand visibility

Coordination with Operations

▪ Work in close coordination with the Operations team to ensure client commitments are operationally deliverable

▪ Translate client expectations into operational requirements and communicate them clearly to internal teams

▪ Ensure business development activities are aligned with ISO standards, SOPs, and ERP integration roadmap

▪ Participate in service design conversations, identifying operational improvements that enhance client outcomes

▪ Flag operational gaps that may compromise client retention or new business closure, and escalate

appropriately

Performance Tracking Reporting

▪ Maintain a live, structured CRM pipeline with accurate data on all prospects, leads, proposals, and closed deals

▪ Submit weekly BD activity reports and monthly performance dashboards to the Managing Director / COO

▪ Track and report against KPIs: revenue growth, new client acquisition, client retention, and sector penetration

▪ Contribute to board-level reporting on commercial performance and market opportunities

▪ Use data-driven insights to continually refine BD tactics and commercial positioning

▪ Bachelor Degree in Business Administration, Logistics, Supply Chain Management, International Trade, or a closely related field

▪ A postgraduate qualification (MBA or equivalent) is an added advantage

▪ Professional certification in logistics, freight forwarding, or trade facilitation (e.g., FIATA, IATA, CIPS) is desirable

▪ Minimum 5–7 years of progressive experience in business development, sales, or commercial management

▪ Direct experience in the logistics, customs clearing, freight forwarding, or supply chain industry is strongly preferred

▪ Demonstrated track record of achieving and exceeding revenue and new business targets

▪ Experience operating in East African markets — particularly Tanzania, Zambia, and/or the Northern Corridor is an asset

▪ Prior exposure to the Mining, Oil, Gas, or heavy cargo sectors will be highly valued

▪ Experience working with or presenting to C-suite executives, regulators, and international clients

▪ Sound understanding of Tanzania customs regulations, TRA requirements, and clearance procedures

▪ Working knowledge of regional trade facilitation frameworks (EAC, SADC, COMESA)

▪ Familiarity with ERP systems, CRM platforms, and performance dashboards

▪ Ability to read and interpret trade data, market research, and financial performance reports

• Perfomance Management

• innovation

• Market Strategy

• Microsoft Office Suite (Excel, Word, PowerPoint)

• Accountability

• Communication and reporting tools (email, messaging apps, CRM systems)

• Relationship Management

• confidentiality and integrity

• Customer Relationship Management (CRM)

• Strategic thinking

• Erp system

• Marketing research

• Client focused service orientation

• Negotiation Skills

• Results-driven and committed to excellence