The Manager, Payment Controls & Quality Assurance is responsible for establishing, maintaining, and monitoring strong payment controls to ensure accuracy, compliance, and timely execution of all financial transactions. The role ensures end-to-end quality assurance on payment processes, minimizes operational risks, and enhances control frameworks across payment channels. The incumbent supports audits, strengthens regulatory compliance, and drives continuous improvements in payment-related processes.

Payment Control Management

• Oversee daily payment processing controls for all transaction types (RTGS, EFT, SWIFT, internal transfers, etc.).

• Verify accuracy, authorization levels, completeness, and proper documentation of all payments.

• Monitor adherence to internal limits, approval matrices, and regulatory requirements.

• Prevent and mitigate errors, fraud risks, and control breaches in the payment workflows.

Quality Assurance & Compliance

• Conduct periodic reviews of payment processes to ensure compliance with operational and financial controls.

• Implement quality checks on high-risk payment categories.

• Ensure payment operations comply with BOT guidelines, AML/CFT controls, and bank policies.

• Maintain comprehensive payment audit trails and documentation.

Reconciliation & Exception Management

• Review reconciliation reports for payment suspense accounts, clearing accounts, and settlement accounts.

• Investigate, track, and resolve payment exceptions and outstanding items.

• Ensure timely closure of reconciliation differences and reporting of anomalies.

Audit Support & Risk Management

• Coordinate internal and external audits relating to payment processes.

• Implement corrective actions for identified control weaknesses.

• Strengthen risk mitigation frameworks for payment channels.

Process Improvement

• Identify automation opportunities to enhance accuracy and turnaround times.

• Improve control workflows and reporting tools.

• Lead adoption of payment control technologies and dashboards.

Stakeholder Engagement

• Work closely with Operations, ICT, Finance, and Risk on payment-related matters.

• Engage external stakeholders such as BOT, payment service providers, and correspondent banks when required.

• Provide training on payment control standards and QA procedures.

OTHER RESPONSIBILITIES:

• Any other duties as may be assigned by the Head of Finance and Strategy.

Education:

• Bachelor’s degree in Accounting, Finance, Banking, or related field.

• Professional qualifications (CPA/ACCA/CISA) are an added advantage.

Experience:

• Minimum 3–5 years in payments operations, controls, reconciliations, or banking operations.

• Experience in QA or internal controls preferred.

Technical Skills:

• Strong understanding of payment systems (RTGS, SWIFT, EFT, TISS, etc.).

• Knowledge of operational controls, reconciliation processes, and AML/CFT requirements.

• Proficiency in banking systems and reporting tools.

Soft Skills:

• High attention to detail and analytical abilities.

• Strong communication and stakeholder management skills.

• Ability to work under pressure and meet tight timelines.

• Team work

• Good Analytical Skills

• Communication Skills