We are looking for a customer-focused and professional Call Centre Agent to handle customer inquiries, provide information about financial products and services, resolve customer concerns, and support customer acquisition and retention.

The ideal candidate should have excellent communication skills, a customer-service mindset, and the ability to work effectively in a target-driven financial services environment.

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about the company’s financial products and services.
• Respond to customer inquiries regarding accounts, transactions, products, and services.
• Make outbound calls to prospective and existing customers to promote relevant financial products and services.
• Follow up with leads generated through marketing campaigns and other channels.
• Identify customer needs and recommend appropriate products or services.
• Handle customer complaints and escalate complex issues when necessary.
• Maintain accurate records of customer interactions, inquiries, leads, and follow-ups.
• Achieve assigned call, lead-generation, conversion, and customer-service targets.
• Follow approved call scripts, procedures, and company policies.
• Ensure customer information is handled with confidentiality and professionalism.
• Work closely with the Sales and Customer Service teams to ensure effective customer follow-up.
• Prepare regular reports on calls, leads, conversions, and customer issues.

• Bachelor’s Degree in Business Administration, Marketing, Finance, Economics, Banking, or a related field.
• At least 1 year of relevant experience in a call centre, customer service, telesales, banking, microfinance, insurance, financial services, or a related field.
• Fresh graduates are also encouraged to apply.
• Excellent verbal and written communication skills.
• Good telephone etiquette and active listening skills.
• Ability to explain financial products and services clearly to customers.
• Strong customer-service and relationship-management skills.
• Ability to work under pressure and meet assigned targets.
• Basic understanding of banking and financial services.
• Proficiency in Microsoft Office and CRM systems.
• High level of professionalism, integrity, and confidentiality

• Problem Solving skills

• customer service

• Customer relationships management

• Communication Skills