We are looking for an energetic and ambitious junior professional to support our customer service and shipment coordination activities across customs clearance, airfreight, and ocean freight. This role is ideal for a recent graduate or a candidate with 1–2 years of related experience who wants to grow in the logistics industry and build a strong career foundation.

Key Responsibilities

• Assist customers by responding to inquiries and providing timely updates on shipment status and documentation.
• Prepare and support documentation for customs clearance, including invoices, packing lists, permits, and declarations.
• Work closely with our customs brokers, airlines, shipping lines, and internal logistics teams to ensure smooth cargo handling.
• Support tracking of airfreight and ocean freight shipments and proactively communicate ETAs, delays, and process requirements to customers.
• Coordinate and compile records for import/export shipments and maintain accurate filing
• Draft professional email responses and service updates with clarity and accuracy.
• Learn and understand freight terms, HS codes, Incoterms, and clearance processes over time.
• Escalate customer issues to the supervisor or manager when necessary.
• Provide administrative support on documentation, billing, and operational tasks.

Required Skills & Qualifications

• Bachelor’s degree — preferably in Business, Logistics, Supply Chain, Commerce, International Trade, or similar

Strong command of written and spoken English.

• Excellent computer skills with strong capability in Microsoft Office (Excel, Word, Outlook)
• Strong proficiency in professional email writing and documentation formatting.
• Basic knowledge of logistics or international trade (even introductory) is an advantage.
• Demonstrated willingness to learn customs and freight processes.
• Responsible, detail-oriented, and organized.
• Fast learner with the ability to grasp processes quickly.
• Positive attitude, service mindset, and willingness to “own” tasks

• Excel

• Outlook

• Professionalism Skills

• Collaboration & Teamwork

• MS Word

• great customer care and good time manager.